Cancellation and Refund Policy
Last updated: September 9, 2025
1. Overview
At StructEngine, we strive to provide high-quality structural engineering tools and services. This policy outlines the terms for cancellations and refunds for our digital products and services.
2. Cancellation Policy
- StructEngine currently operates on a pay-what-you-value model. There are no subscriptions or recurring charges.
- All payments are optional and provide continued access to our tools and services, which are currently available to all users.
- If you have made a pay-what-you-value payment and wish to discuss cancellation, please contact us.
3. Refund Policy
- Refunds are only provided in cases of accidental duplicate pay-what-you-value payments or technical errors resulting in failed service delivery.
- To request a refund, users must contact us within 7 days of the transaction, providing payment details and a description of the issue.
- Refund requests are reviewed on a case-by-case basis. Approved refunds will be processed to the original payment method within 7-10 business days.
- No refunds are provided for change of mind or dissatisfaction after successful delivery of digital services.
4. Contact Us
If you have questions about our cancellation or refund policy, please contact us at:
Email: info@structengine.com